At Musuma Wellcare, we strive to ensure that every product reaches you in perfect condition. Please read the following policies carefully to understand your rights and responsibilities regarding shipping, refunds, and returns.

 

  1. Shipping Policy

We aim to process and ship all orders within 2-3 business days of purchase. Delivery times may vary based on your location and chosen shipping method, and we will provide tracking information once your order is dispatched.

 

Note: During high-demand periods, shipping may take longer. We appreciate your patience and are committed to delivering your order as soon as possible.

 

  1. Return and Refund Policy

We accept returns and issue refunds only for the following cases:

 

Broken or Damaged Products: If you receive a product that is visibly damaged or broken, please contact us within 48 hours of delivery. Include a photo of the damaged product for verification, and we will arrange a replacement or initiate a refund based on availability.

 

Expired Products: If you receive a product past its expiration date, please notify us immediately. We will verify the issue and offer a replacement or refund for the expired product.

 

Products with Open Seals: We maintain strict quality standards to ensure product safety. If you receive a product with a broken or unsealed packaging, please contact us within 48 hours of receipt. A refund or replacement will be provided upon verification.

 

Please note: Returns and refunds are only eligible if the above issues are reported within 48 hours of delivery, with accompanying photo evidence of the product’s condition.

 

  1. Non-Returnable Items

Products that do not fall under the categories of being broken, expired, or with a broken seal are not eligible for returns. For hygienic and quality assurance reasons, we cannot accept returns for items that are used, opened, or do not meet the specified conditions above.

 

  1. Refund Process

Once your return request is approved, refunds will be processed within 7-10 business days to your original payment method. You will receive a confirmation email once the refund is initiated.

 

  1. Contact Us

If you have any issues or concerns regarding shipping, returns, or refunds, please reach out to our customer service team at [your contact information]. We’re here to help and will do our best to resolve your issue promptly.