At Musuma Wellcare, we prioritize delivering high-quality Ayurvedic wellness products with care and efficiency. Our shipping, return and replacement policies ensure that you receive safe and authentic products. Kindly review our policies prior to completing your purchase.
Shipping Policy
We aim to provide a smooth shopping experience by ensuring timely delivery of our Ayurvedic supplements for overall wellness. Orders are processed within 24-48 hours and shipping times may vary based on location.
Shipping Details:
We offer standard shipping across India.
Our product is delivered within 5-6 days.
Replacement & exchange will be done within 4-7 business days.
Once shipped, customers receive a tracking number to monitor delivery status.
Delays may occur due to unforeseen factors like weather conditions, logistics issues or strikes.
In case of delivery delays, please contact our support team for assistance.
Replacement Policy
At Musuma Wellcare, we maintain strict quality control to ensure that our Ayurvedic supplements for health reach you in perfect condition. However, if you receive a damaged or defective product, you may request a replacement under the following conditions:
Replacement is eligible only if:
1. The bottle is broken during transit.
2. The product has expired at the time of delivery.
3. The bottle seal is open upon arrival.
4. The packet seal is broken before use.
How to Request a Replacement:
Contact our customer support team within 48 hours of receiving the product.
Provide clear images of the damaged or defective item as proof.
Once verified, we will arrange for a replacement based on our terms and conditions.
No Return & No Refund Policy
Due to the nature of Ayurvedic supplements for health, we follow a strict no return and no refund policy. Once an order is delivered, it cannot be returned or refunded for any reason.
Important Notes:
Only replacement is allowed under specific conditions (as mentioned above).
We do not accept return requests based on personal preference, change of mind or taste.
Customers must check the product upon delivery and report any issues within 48 hours.
Consult a doctor before starting any supplement to ensure it suits your health needs.
Terms and Conditions for Replacement:
Replacement is subject to verification and approval by our team.
Customers must provide all necessary details and images for claim processing.
We reserve the right to reject replacement requests that do not meet our eligibility criteria.
Only one replacement per order is allowed.
Contact Us
For any questions regarding shipping, replacements or policies, please contact our support team.
Musuma Wellcare
Email: [musumawellcare@gmail.com]
Phone: [9873873380]
Website: [musumawellcare.com]
We appreciate your trust in Musuma Wellcare and remain committed to providing safe and effective Ayurvedic wellness products for a healthier life.